Terms & Conditions
Terms & Conditions
Last Updated: December 8, 2025
1. Interpretation and Variation
1.1. In these terms (“Terms & Conditions”) the following definitions apply:
a) “Spring Yoga” means Spring Yoga Ltd, located at 5 Royal Hunt House, Fernabank Road, Ascot, SL5 8JR, England.
b) “Member / Studio User / Client” means any person that has signed a registration form or ticked the Terms & Conditions box online, which has been accepted by Spring Yoga Ltd.
c) “Registration Form” means the Client sign-up form signed by each Client.
d) “Studio” means any location operated by Spring Yoga Ltd as published on Spring Yoga Ltd’s website.
e) “Website” means www.springyoga.uk or any affiliated website(s).
f) “Classes” include private and group sessions, as well as any events, retreats, workshops, or teacher training courses operated by Spring Yoga Ltd.
g) “Yoga & Pilates” include but are not limited to workshops, Vinyasa Flow, Gentle Flow, Heated, Power, Pilates, Sculpt, Hatha, Nidra, Flow, Yin, Yang to Yin, Restorative, Prenatal and Mum and Baby classes.
1.2. The Terms & Conditions are incorporated into the registration form and the online booking system.
1.3. Spring Yoga reserves the right to vary or revoke any of the Terms & Conditions from time to time, as it deems necessary or suitable to regulate the governance of the studio and the conduct of its Clients. Any such changes will be published on our website(s) and are binding on Clients until revoked.
1.4. The Terms & Conditions shall be governed by English law and you can bring claims against us in the English courts.
2. Membership / Studio Users
2.1. When a person has signed a Registration Form or agreed to the Terms & Conditions by ticking the corresponding box online, they shall become a Member or a Studio User. Acceptance of a person as a Studio User is at the discretion of Spring Yoga.
2.2. Spring Yoga reserves the right to withdraw, suspend or refuse to renew the membership of any Client whose conduct is, or according to Spring Yoga’s reasonable opinion, is deemed to be injurious to the character of Spring Yoga; amounts to a breach of the Terms & Conditions; or where such expulsion is otherwise to be in the interests of the other Members of the Studio. Any Member so expelled shall forfeit all privileges to membership and shall not be entitled to a refund for any period during which their membership is suspended.
2.3. Spring Yoga may run promotional introductory offers from time to time, either directly or through a third-party agent. These offers are exclusively for new Clients who are not already registered (i.e. “Members/Users/Clients”) with the Studio and are not for repeat use.
3. Studio Opening Times
3.1. Details of class times at all Studios may vary. Class times will be published on our website, on our dedicated app (if applicable) and on GloFox App(if applicable).
4. Payment Terms
4.1. Details of class and membership prices are available on our website and app and shall be as determined by Spring Yoga.
4.2. There may be restrictions on classes at studios operated by Spring Yoga if the pricing options differ from all other classes, but Spring Yoga takes it upon itself to advertise this as such.
4.3. Subject to any statutory right of cancellation, payments for classes, monthly subscription fees and annual payments are made non-refundable unless otherwise stated in the Terms and Conditions.
4.4. Workshops, Retreats, Private classes, and Programs at the Studio are non-refundable. Services may be credited back to an account due to exceptional circumstances if notice is given with a minimum of 2 days prior to the Workshop date. Documentation must be attached to any credit request made due to exceptional circumstances, which may include certain medical/personal circumstance, but exceptions remain at the Studio’s discretion. Deposits remain non-refundable. Private appointments are non-refundable if cancelled within 24 hours of reservation time.
5. Monthly Autopay
5.1. The provision of this Clause 5 shall only apply to members that subscribe to unlimited classes by monthly or yearly autopay i.e., “Subscriptions”.
5.2. There will be a minimum Subscription period of three months for memberships. Seeing as members benefit from preferential rates granted by the Studio, it is understood as reasonable that the Studio charges them for all payments due over the course of the minimum Subscription period, regardless of whether a Client requests to cancel before the end of the minimum Subscription period.
5.3. A Member who is purchasing a monthly membership in the form of a 12-month long recurring autopay Subscription contract charged on the 1st day of each month, can cancel their membership at any time by giving a minimum of 1 weeks’ notice via email to cancel at the end of the current month (after the initial three month minimum requirement). No pro-rata refunds will be granted for terminating mid-month. The remainder of the payments for the 12-month autopay period will be terminated, and no further charge will be applied. No refund will be granted for any remaining balance if paid more than one month in advance.
5.4. A Client who wishes to subscribe again after having cancelled their membership will have to purchase a new membership contract and may have to join a waitlist prior to this purchase.
5.5. Subscription fees must be paid in accordance with the Terms and Conditions irrespective of whether the Client uses the Studio’s facilities.
5.9. Members are responsible for ensuring their contract information, billing information and emergency contact information is accurate and up to date.
5.10. Members who do not wish to accept changes to the Terms and Conditions or any increase in Subscription fees proposed by the Studio, may cancel their Subscription by giving emailed notice to the Studio. Notice must be given before or within 1 week of the change to the Terms and Conditions or increase in fees and must expire at the end of the relevant calendar month. The Member giving notice must continue to pay subscription fees at the rate current immediately prior to any proposed increase until the end of such notice period.
5.11. If a Client needs to take a temporary break for any reason they may pause their membership by request (“Freeze”).
5.11.1. The request must be made via e-mail no later than the 25th of the month prior to the month of the membership Freeze. The Studio accepts no responsibility for missing email communication, as it is the Members’ responsibility to make sure that receipt of the request is acknowledged by the Studio within the notice period. The Client will receive a confirmation of the Freeze once the request has been processed.
5.11.2. A valid Freeze request must include the members’ full contract details, the length of the requested freeze, the month of the desired Freeze and must also state the reason for said Freeze.
5.11.3. Freezes begin on the date the Client’s autopayment is set to be charged.
5.11.4. The client may freeze their membership for a full calendar month. Partial month freezes are not possible.
5.11.5. A £20 fee will be debited from the Client’s account for each calendar month the membership is frozen.
5.11.6. At the end of the requested Freeze period, the membership will be automatically reinstated and will revert to the Client’s contracted monthly rate.
5.11.7. Members are only allowed one Freeze period during the year.
5.11.8. A Freeze for reasons of illness, injury or pregnancy will be reviewed and leniency may be applied in relation to the notice period and length of the Freeze. In order for this to be considered, appropriate medical documentation must be attached.
6. Personal Belongings
6.1. Personal belongings which are brought into any Studio premises are the responsibility of the Client and Spring Yoga does not access any liability for any loss or damage incurred to such items.
6.2. For security reasons, Clients are advised to place personal belongings in the lockers provided. At such times as the lockers are unavailable, the front doors of the premises will be locked to ensure the safety of the Clients’ personal belongings.
6.3. Although we will always endeavour to return any lost property to its owner, we do not take responsibility for any items held in lost property. Such items will be kept until claimed but for no longer than two weeks after which the items will either be donated to charity or disposed of.
6.5. Personal belongings of any kind, including mobile phones, are not allowed in the studio during class time unless a manager or teacher explicitly approves it.
7. Facility Bookings
7.1. Early cancellations
7.1.1. If the Client chooses to cancel a booked class more than 12 hours before the start of said class, no fee will be applied. This allows waitlisted Clients to be contacted and join the class.
7.2. Late cancellations
7.2.1. A “No Show”, i.e., failure to attend a class without prior cancellation; or a “Late Cancel” will incur the following: If a Client with a membership (“subscription”) cancels a class less than 12 hours before the class start time, they will be charged a fee of £5. If a Client has purchased a class pack, they will lose a class.
7.2.2. Members must remove themselves from a class list using our online booking system in order not to incur late fees. Emailed requests will not be considered. Clients will automatically be billed for these charges once a week at the beginning of each week.
7.3. If Clients wish to dispute a late fee they need submit their challenge via e-mail to hello@springyoga.uk.
7.4. Spring Yoga reserves the right to substitute or change instructors at its sole discretion, including but not limited to cases of illness, unavailability, or other operational requirements. Such changes shall not constitute grounds for refund or credit.
8. Online Booking
8.1. Classes can be booked online up to 2 weeks in advance.
8.2. All Clients with a reservation must sign in at least 5 minutes before the class starts to log their attendance and to guarantee their space will not be passed on to a waitlisted client. Failure to do so may be treated as a “No Show” at the studio’s discretion (see clause 7.2).
8.3. When classes have reached their online booking capacity, Clients will be able to add themselves to the waitlist for any class. This does not guarantee a space to the Client, but if they are on the waitlist, they will automatically be allocated a space in the class once a spot becomes available 12+ hours prior to the class. Clients will also be added automatically if they are the only one on the waitlist, regardless of time before class. The Client will be notified of having been given that space via SMS and email (if opted in). If a space becomes available within the late cancellation window (12 hours or less before class), all Clients on the waitlist will receive a ‘reply 1 to claim’ SMS message for a chance to claim the space. If the Client claims a space and fails to attend, they will be charged a late cancellation fee if they are a member and lose the class if they booked with a class pack in line with clause 7.2.
8.4. If a Client is added to the class automatically within the late cancellation window due to being the sole person on the waitlist, they must contact the studio directly as soon as possible to be early cancelled to avoid a late fee. No action is needed if this space is still desired. If this is not communicated by the end of the day, Clients may be charged in line with Spring Yoga’s late cancellation fee policy (see clause 7.2).
9. Use of Facilities
9.1. A Client is entitled to use the Studio’s facilities only during scheduled class times where a paid space has been reserved by the Client. In the eventuality that cleaning, repair, alteration or maintenance work needs to be conducted for reasons beyond the control of Spring Yoga at any of its facilities, the Studio reserves the right to, where practical, withdraw all or part of its services for any period providing its Clients with adequate notice.
9.2. Children under the age of 16 may not use the studio or attend regular classes. However, children can attend classes or workshops provided by trained and qualified teachers at the discretion of studio management. Studio management reserves the right of refusal for any minor to practice according to clause 10.1.
10. Fitness and Health
10.1. Clients are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Studio reserves the right to refuse access to any client if, in its absolute discretion, it considers that the health of the individual concerned may be endangered using such facilities.
10.2. Clients with the following conditions or any other conditions that may affect their practice should not attend class:
a) severe or minor injuries
b) recent surgery
c) low/high blood pressure
d) cardiac irregularities
10.3. If there is any doubt of physical or mental health, the client must consult their doctor before attending Classes. Guests of Clients must immediately notify the studio of any circumstances affecting their health which may be affected through continued use of the Studio facilities.
10.4. The Studio’s employees are not trained medical professionals and are not qualified to define someone’s ability, or lack thereof, to participate in any class. It is the personal responsibility of each client to understand their physical limitations and act accordingly.
10.5. Clients are required to always follow the instructions of the teacher.
10.6. If you are less than 12 weeks pregnant, attending classes at Spring Yoga may pose a higher risk to your pregnancy. If you are pregnant, you may not attend any regular classes at Spring Yoga Ltd without signing a pregnancy waiver acknowledging risks and confirming that your physician has given you permission to attend classes. You are allowed to attend pre-natal classes at your own discretion if your doctor has given you permission to do so. If you suspect you may be pregnant, please consult a doctor before attending class.
11. Dress and Footwear
11.1. Clients are requested to wear a form of dress appropriate to the practice of Yoga & Pilates. Footwear should be removed and left in the lockers or allocated areas. If clients should have questions, they should contact a member of staff.
12. Safety and Hygiene
12.1. Smoking is not allowed anywhere on the premises.
12.2. Clearly marked fire exits are there in the interests of safety and Clients must not interfere with these doors for any reason.
12.3. Clients must use the doors marked as such to enter and exit any of Spring Yoga Ltd’s premises.
12.4. In the event of a fire, Clients must follow the guidance of the staff at the premises and will be directed to make their way to the nearest available exit. Clients will then meet at a designated assembly point.
12.5. It is up to Clients to ensure they maintain a high level of personal hygiene. This includes but is not limited to body odour, general personal cleanliness, and fresh clothes. The teachers may refuse entry or ask a Client to leave a class if they believe any of the above are affecting the practice of others.
12.6. Clients with any health complaints that they know or believe to be contagious should not attend class until 48 hours after the last symptoms have occurred.
12.7. Clients under the influence of alcohol, prescription or non-prescription drugs which can impair someone’s judgement are under no circumstance to attend classes. It is at the teacher’s discretion to ask any client displaying such behaviour to leave in order to guarantee their safety and the safety of others. Spring Yoga assumes no liability for any damage caused by such behaviour and reserves the right to contact the police should the need arise.
13. General Guidelines
13.1. Clients must always observe the Studio rules and guidelines clearly displayed on any printed signs present on the premises of Spring Yoga Ltd. Clients are required to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studios for the conveniences of all Spring Yoga Clients.
13.2. Clients should not leave a class and re-enter the class.
13.3. Clients are responsible for keeping their contact and billing information up to date. If they are not able to update their information themselves, they can send e-mail notice to the Studio to update their details. Without such notice, it will be assumed that all communication has been received by the client at the last address notified to the Studio.
13.4. Spring Yoga reserves the right to refuse admission to the studio.
13.5. Included but not limited to the frequency of visits to promote the safety of our clients. Spring Yoga has put in place a maximum limit of 3 classes per day to encourage safe exercise practices and to discourage overexertion in line with medical recommendations. This may be adjusted at the discretion of management, and clients may contact studio management for exceptions.
13.7. Spring Yoga may, if a client so wishes, communicate with the Client by email. When providing an email address to Spring Yoga, the client consents to receiving email communications from Spring Yoga, including notices pursuant to the Terms and Conditions. The Client also accepts any risk that email may not be a fully secure and confidential means of communication. Spring Yoga will not be liable for any loss or damage suffered as a result of communicating with a client in this manner.
14. Limitation of Liability
14.1. Spring Yoga cannot be held responsible for any service or equipment not being available for whatever reason.
14.2. Spring Yoga reserves the right to make alterations to the types of facilities provided, without notice and according to its absolute discretion. Spring Yoga shall not be liable for any loss occasioned by such alterations, except in so far as the loss cannot be excluded by law.
14.3. Sport and exercise by their nature have a degree of inherent risk of injury. Clients accept, as with any sport, that there is always some risk of injury associated with the activities and services provided by Spring Yoga. It is the client’s responsibility to ensure that they can undergo a routine of exercises provided by any program followed or class attended.
14.4. Spring Yoga accepts no liability for loss or damage to property or injury clients incurred on the Spring Yoga premises or outside the studios except where such liability arises due to the negligence of Spring Yoga or its staff.
14.5. This disclaimer governs all our classes. Clients should read this disclaimer before taking part in any class. In doing so, clients acknowledge that all exercise involves a risk of personal injury, including a small risk of serious injury or death, and agree to take responsibility for their health and wellbeing in relation to classes provided by Spring Yoga. Any claims brought by you under these Terms and Conditions in connection with: (a) your visit to a Studio must be raised against and shall be managed by the applicable Spring Yoga which operates that Studio; and (b) your membership or class purchases must be raised against and shall be managed by Spring Yoga. Nothing in these Terms and Conditions shall entitle you to any form of double recovery.
15. Website Terms and Conditions
15.1. Information published on this website is provided for the use of its visitors and they are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. Spring Yoga gives no guarantee of the accuracy or completeness of any information provided on these pages.
15.2. Please be aware that Spring Yoga may alter the information on its website from time to time. Spring Yoga shall accept no liability arising from the use of the information on this website by any party.
15.3. Spring Yoga does not warrant the information on this website in any way and in particular no guarantee is given that the website, its contents and hypertext links are virus free or uncontaminated. Viewers of the website are advised to perform their own virus checks and implement their own precautions in this respect. Spring Yoga excludes any and all liability for contamination or damage caused by any virus or electronic transmission incurred when visiting the website.
16. Return and Refund Policy
16.1. Payment for all classes must be received at the time of booking in order to ensure your space in the class.
16.2. For clients using class packs to book, cancellations made more than 12 hours before the class starting time will result in the client receiving a credit towards a future class based on availability and similar cost.
16.4. Gift cards or account credits are non-refundable.
16.5. Class packs are non-refundable, however, in exceptional circumstances may be transferred to another client only after requesting permission from management.
16.6. Monthly or annual membership fees are non-refundable or transferrable.
16.7. Should it be discovered that a membership is being used by another client, the classes taken by the client will be billed to the member at the drop in rate.
17. Privacy and Security Policy
17.1. The Client’s personal identifiable information and protected characteristics are kept secure. Systems are password protected by a professional hosting company. Only authorised employees, agents and contractors, who have agreed to keep information secure and confidential, have access to this information.
17.2. All emails and newsletters from our sites allow the client to opt out of further mailings. Please note that Spring Yoga will not be held liable for any breach of security unless we have been proven negligent.
17.3. CCTV is in operation in all studios for staff, instructor, and client safety and is used in line with GDPR guidelines.
18. Medical disclaimer
18.1. This disclaimer governs all our classes. The client is requested to read this disclaimer before taking part in any class. In doing so, they acknowledge that all exercise involves a risk of personal injury, including a small risk of serious injury or death, and agree to take responsibility for their health and wellbeing in relation to our classes.
18.2. The Client acknowledges and recognises that to the best of their knowledge, they suffer from no medical or physical condition or disability that will or might increase the normal risks associated with exercise. If the client does suffer from any condition or disability, then their doctor is required to approve their participation in our classes. They must inform us, as soon as possible, if they suffer from any new or existing injury, illness, or other medical condition; they feel any pain or discomfort during a class; or they feel that any exercise included in a class would be unsafe or uncomfortable for you. In such cases, we may use our discretion to prohibit said client from participating in a class and they must comply with all the Studio’s instructions in relation to its classes.
18.3. The Client acknowledges that whilst the teachers in the Studios are trained professionals, they are not medically trained and have no ability to assess someone’s ability to complete and or attend any class other than personal experience. The responsibility of assessing the Client’s own fitness and or physical health relies solely on them and their doctor.
18.4. To the maximum extent permitted by applicable law and subject to section (5) below, we exclude all representations, warranties, undertakings and guarantees relating to its classes. Without prejudice to the preceding paragraph, we do not represent, warrant, undertake or guarantee: that the Client will not suffer from any injury arising directly or indirectly out of our classes; that the Client’s fitness will measurably improve as a result of participation in our classes; or that classes will continue to run for any specific period.
18.5. The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer: are subject to section (6) below; and govern all liabilities arising under the disclaimer or in relation to our classes, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. We will not be liable to the Client with respect to any personal injury, including but not limited to serious injury or death, that they may suffer or sustain directly or indirectly as a result of attending our classes. Nor will we be liable to the Client in the event of any losses incurred as a result of any such personal injury.
18.6. We will not be liable to you in any event of loss, theft, or damage of personal property during or after classes at the Studio. We will not be liable to you for any loss incurred by any event or events beyond our reasonable control.
18.7. We will not be liable to you for any business losses, including but not limited to, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill. We will not be liable to you in respect to any special, indirect, or consequential loos or damage.
18.8. Nothing in this disclaimer shall: limit or exclude our liability for death or personal injury resulting from negligence; limit or exclude our liability for fraud or fraudulent misrepresentation; limit any of our liabilities in any way that is nor permitted under applicable law; or exclude any of our liabilities that may not be excluded under applicable law.
18.9. Severability: if a section of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other sections of this disclaimer continue to be in effect. If any unlawful and/or unenforceable section would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the section will continue to be in effect.
18.10. In this disclaimer, our details specified as “we”, “us and “our”, refer to Spring Yoga.
19. Photo Release
19.1. Spring Yoga may photograph, film, or otherwise record individuals on its premises or during participation in its activities and services. By participating in such activities or entering the premises, individuals acknowledge that their likeness may be captured.
19.2. Spring Yoga reserves the right to use any such photographs, videos, or recordings, which may include the likeness of individuals, in any and all of its publications, including but not limited to printed materials, digital media, websites, and social media platforms. All such media will be the sole property of Spring Yoga and will not be returned.
19.3. No financial compensation will be provided for the use of any image or likeness. Spring Yoga may edit, alter, copy, exhibit, publish, or distribute any such media for purposes related to promoting Spring Yoga’s programs or for any other lawful purpose.
19.4. Individuals waive the right to inspect or approve any final product in which their likeness may appear and waive any rights to royalties or other compensation related to the use of such media. Spring Yoga, its staff, and contractors shall be held harmless and released from any claims, demands, or causes of action arising from the use of such images or likenesses.